Cancellation & Refund Policy

At WooChat, we strive to provide high-quality software solutions and exceptional customer experiences. We understand that circumstances may arise that require you to cancel your software subscription or request a refund. Please review our policy below for details on cancellations and refunds:

1. Cancellation Requests: Cancellation requests for your software subscription can be made at any time. To initiate a cancellation, please contact our Customer Support team through [email protected] or by logging into your account on our website and following the cancellation procedure. Once your cancellation request is received and processed, your subscription will be terminated, and you will not be billed for any subsequent periods.

2. Refund Eligibility: If you are facing any issue/bugs with the software and wish to request a refund, you must do so within 30 days from the date of your initial purchase. To be eligible for a refund, the following conditions must be met:

   1. Your refund request is made within the specified 30 days from the purchase date.

   2. You have provided specific details about the issues you encountered or reasons for your dissatisfaction.

   3. You have made reasonable attempts to resolve any technical issues with the assistance of our Customer Support team.

3. Refund Process: Once your refund request is received and reviewed, we will determine if you are eligible for a refund based on the provided information. If your refund request is approved, the refund will be processed using the same payment method used for the original purchase. Please allow up to 6-8 business days for the refund to be credited to your account.

4. Non-Refundable Items: Certain services or components of our software may be non-refundable. This includes, but is not limited to, any personalized or customized features, additional add-ons, or services that have been used or accessed during the subscription period.

5. Software Access After Refund: Upon approval of your refund request and the processing of the refund, your access to the software and any associated services will be terminated. You will no longer be able to use the software or access any related content.

6. Policy Changes: WooChat reserves the right to modify or update this cancellation and refund policy at any time. Any changes to the policy will be communicated through our website or other appropriate channels. It is your responsibility to review this policy periodically for any updates.

If you have any questions or require assistance with cancellation or refund requests, please contact our Customer Support team at [email protected]. Thank you for choosing WooChat for your software needs. Your satisfaction is our priority.